COMPANY DATA
World Leader in Wireless Telecommunications Infrastructure with 100,000 employees covering products that support over 3 Billion users
BUSINESS CHALLENGE
- Inconsistent services and product delivery across globe
- Required real-time project visibility and management
- Unable to deliver IT services fast enough on SAP
SOLUTION
- Enterprise-wide “BPM Universe”
- $16 Million in Annual Productivity Savings
- Dozens of BPM applications managing all aspects of Sales, Delivery & Resources
- Real-time reporting for fast management decisions
- Fast, agile development of processes
COMPANY DATA
Leading telecommunications company with $30 Billion in annual revenue supporting 16 Million customers
BUSINESS CHALLENGE
- Streamline IT operations for better customer service and improved business efficiency
- Reduce manual effort
- Eliminate duplicate data entry
- Reduce process cycle times
SOLUTION
- Data Center Operations Analytics
- 40 process applications deployed
- Increased automation & reduced data errors
- Tasks dynamically assigned; hand-offs automated
- Faster and higher-quality service has enhanced customer relationships