COMPANY DATA
One of the leading providers of transportation, logistics, and delivery solutions. Provides customers with leasing, truck rentals, maintenance, and fuel and safety tips to ensure top quality service.
BUSINESS CHALLENGE
- Company was using a paper-based system for its Rental Signature process
- Whenever a truck was returned, any documentation had to be filled out in paper and processed manually
SOLUTION
- Rental Signature Application
- Built on ForceFlux in the Cloud
- Puts the entire Rental Signature Process on an Android Tablet
- Automatically processes any data input
- Could utilize the tablet’s camera to take pictures of any damage and send it along with the report
COMPANY DATA
One of the largest Non-Gov Package Delivery Organization in the World with over 600K employees, 5,000 employees in Technology, 2,000 in IT Shared Services,200,000 Desktop/Laptops, and 20,000 Servers
BUSINESS CHALLENGE
- ITIL Process Control
- Little Process Awareness/Culture in Corp IT
- Long Response Times to IT Requests
- 3-days to process a NOC Access Request
- No Visibility into Volume and Status of Requests
SOLUTION
- Automated more than 200 ITIL Processes
- $48 Million in Total Savings to date
- 94% Increase in Efficiency of IT Requests
- Complete Executive Oversight into IT Ops
- A Culture of Process Established in Corp IT
COMPANY DATA
One of the largest international airports in the world
BUSINESS CHALLENGE
- Modernize Operations to Drive Efficiency & Customer Engagement
- Mired in paper-based back-office processes – physically driving forms and files around the facility
- Highly inefficient; impeded data visibility and rapid agile action
- Believed more modern modes of operation would materially improve airport business performance as well as employee and customer experience
SOLUTION
- Realizing the Paperless Airport
- Deployed 14 back-office applications in 6 months
- Eliminating paper forms and accelerating task completion timesNative mobile access to key data for executives drives smarter, faster decisions